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Converting process never ending & internal error on dashboard

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Hi @hiphopservers,

To start off, I'm not sure I understand whether or not entry ID 0_n4d29qt2 was successfully transcoded or not. What is the entry status?
mysql> select id,name,status from entry where id='0_n4d29qt2';

Also, "The original flavor asset is missing", find this string in /opt/kaltura/log/kaltura_api_v3.log and look at the queries done before that and leading to this message.

Would probably be easier for you if you first clear the log with:
`
# :> /opt/kaltura/log/kaltura_api_v3.log

Also, do files you uploaded with the new partner you created become ready or not?

Once we get to a situation when manual uploads transcode, the entry becomes ready and is playable, we can talk about the dropfolder, did you create it under a new partner and tried that?


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