If there is no batch directory then the install is completely corrupted.
You did not mention which Linux distro you're working on but for both, /opt/kaltura/app/configurations/batch is part of the kaltura-base package:
# rpm -qf /opt/kaltura/app/configurations/batch/
kaltura-base-11.11.0-8.noarch
# dpkg -S /opt/kaltura/app/batch/
kaltura-base: /opt/kaltura/app/batch
So, at this point, all I can safely recommend is a reinstall.