Any ideas why this error is happening? here's my log:
2016-06-21 18:39:22 [0.000763] [45.59.236.158] [449899627] [35] [API] [kFileSyncUtils::getReadyFileSyncForKey] INFO: FileSync was found but doesn't exists locally
2016-06-21 18:39:22 [0.001584] [45.59.236.158] [449899627] [36] [API] [KalturaFrontController->getExceptionObject] ERR: exception 'KalturaAPIException' with message 'The source file is remote, no local file found' in /opt/kaltura/app/api_v3/services/ThumbAssetService.php:656
Stack trace:
#0 [internal function]: ThumbAssetService->generateAction('0_lwi92dnc', Object(KalturaThumbParams), '')