Please look at the pictures.
The problem is some users can not convert their uploaded video. When I check from batch management from admin_console, it's show me the tasks pedding forever.
Any help?
Thank you very much.
[root@BATCH1 batch 2501-PROD]# tail -f convert-0-2016-08-17.log
2016-08-17 18:07:32 [0.000091] [1417268031] [12] [BATCH] [KJobHandlerWorker->run] INFO: 0 jobs to handle
2016-08-17 18:07:32 [0.000075] [1417268031] [13] [BATCH] [KJobHandlerWorker->run] INFO: Queue size: 0 sent to scheduler
2016-08-17 18:07:32 [0.000209] [1417268031] [14] [BATCH] [KalturaClientBase->doQueue] NOTICE: service url: [https://front1.2501pf.com]
2016-08-17 18:07:32 [0.000207] [1417268031] [15] [BATCH] [KalturaClientBase->doCurl] NOTICE: curl: https://front1.2501pf.com/api_v3/service/batch/action/getQueueSize
2016-08-17 18:07:32 [0.000081] [1417268031] [16] [BATCH] [KalturaClientBase->doCurl] NOTICE: post: {"format":"3","ignoreNull":true,"clientTag":"batch: BATCH1 KAsyncConvert index: 0 sessionId: 1417268031","apiVersion":"3.3.0","workerQueueFilter":{"objectType":"KalturaWorkerQueueFilter","schedulerId":"88957","workerId":"70","jobType":"0","filter":{"objectType":"KalturaBatchJobFilter","jobTypeEqual":"0","jobSubTypeIn":"1,2,99,3,fastStart.FastStart,segmenter.Segmenter,mp4box.Mp4box,vlc.Vlc,document.ImageMagick,201,202,quickTimeTools.QuickTimeTools"}},"partnerId":"-1","ks":"NGRjNWIxY2U0YWVjNWUxZWI3MmIzMDlkOGE2NmM5OTAyYzRjMjRhM3wtMTs7MTQ3NDAxNjg1MjsyOzE0NzE0MjQ4NTIuNTAzMjtiYXRjaFVzZXI7ZGlzYWJsZWVudGl0bGVtZW50Oy0xOw==","kalsig":"30471164ac5fa66f794b44ebf04087c7"}
2016-08-17 18:07:32 [0.037679] [1417268031] [17] [BATCH] [KalturaClientBase->doQueue] NOTICE: server: [front1.2501pf.com], session: [1213212600]
2016-08-17 18:07:32 [0.000102] [1417268031] [18] [BATCH] [KalturaClientBase->doQueue] NOTICE: result (serialized): i:234;
2016-08-17 18:07:32 [0.000091] [1417268031] [19] [BATCH] [KalturaClientBase->doQueue] NOTICE: result (object dump): 234
2016-08-17 18:07:32 [0.000081] [1417268031] [20] [BATCH] [KalturaClientBase->doQueue] NOTICE: execution time for [https://front1.2501pf.com/api_v3/service/batch/action/getQueueSize]: [0.038242816925049]
2016-08-17 18:07:32 [0.000260] [1417268031] [21] [BATCH] [KBatchBase->done] INFO: Done after [0.25762701034546] seconds
2016-08-17 18:07:34 [0.000000] [591649317] [1] [BATCH] [KBatchBase->__construct] DEBUG: ___________________________________________________________________________________