Hi @gaffneyiphone1,
The dropfolder schedulers are defined here /opt/kaltura/app/configurations/batch/batch.ini:
[KAsyncDropFolderWatcher : PeriodicWorker]
id = 350
friendlyName = Drop Folder Watcher
type = KAsyncDropFolderWatcher
maximumExecutionTime = 3000
scriptPath = ../plugins/drop_folder/batch/DropFolderWatcher/KAsyncDropFolderWatcherExe.php
params.tags = *
[KAsyncDropFolderContentProcessor : JobHandlerWorker]
id = 355
friendlyName = Drop Folder Content Processor
type = KAsyncDropFolderContentProcessor
maximumExecutionTime = 3000
curlTimeout = 3000
scriptPath = ../plugins/drop_folder/batch/DropFolderContentProcessor/KAsyncDropFolderContentProcessorExe.php
params.maxTimeBeforeFail
The log to /opt/kaltura/log/batch/dropfolder*log
So, I suggest looking at the logs to understand what the problem is. My guess is it has something to do with permissions on the directories the dropfolder profile is configured to look at, that's the most common issue.