That was the problem at first, that screenshot was from earlier in the troubleshooting stages, when he initially was doing as you stated, and I corrected his approach. But, after that, even though cleared cache, etc. and then he did it the correct way, he described it as the the same type of screen (that was why I re-used it). Sorry I didn't ask him for a new screenshot to prevent that confusion when posting here. Unfortunately, the logs posted reflect him accessing correctly through the Admin Console > Publishers > Manage from Actions box.
Would a series of newer screenshots be helpful?
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An Admin/Publisher Can't consistently access KMC, keep getting "client denied by server configuration" shortly after logging in
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