Hi Jess,
We have a message in the kaltlog:
User was not found’ in /opt/kaltura/app/api_v3/lib/KalturaBaseUserService.php:188
I appreciate your time and effort. Thank you. Dmitri
// if a KS of a specific partner is used, don’t allow logging in to a different partner
169 if ($this->getPartnerId() && $partnerId && $this->getPartnerId() != $partnerId) {
170 throw new KalturaAPIException(KalturaErrors::INVALID_PARTNER_ID, $partnerId);
187 if ($code == kUserException::LOGIN_DATA_NOT_FOUND) {
188 throw new KalturaAPIException(KalturaErrors::USER_NOT_FOUND);
[0.001115] [10.33.3.8] [1587297931] [20] [API] [kCoreException-__construct] ERR: exception ‘kUserException’ in /opt/kaltura/app/alpha/lib/model/UserLoginDataPeer.php:352
Stack trace:
0 /opt/kaltura/app/api_v3/lib/KalturaBaseUserService.php(179): UserLoginDataPeer::userLoginByEmail(‘learning…’, ‘password’, -2, ‘’)
7 {main}
2018-03-28 08:01:32 [0.001739] [10.33.3.8] [1587297931] [21] [API] [KalturaFrontController->getExceptionObject] ERR: exception ‘KalturaAPIException’ with message ‘User was not found’ in /opt/kaltura/app/api_v3/lib/KalturaBaseUserService.php:188
Stack trace:
0 /opt/kaltura/app/api_v3/services/UserService.php(373): KalturaBaseUserService->loginImpl(NULL, ‘learning…’, ‘password’, -2, 86400, ‘disableentitlem…’, ‘’)
mysql> show databases;
±--------------------+
| Database |
±--------------------+
| information_schema |
| kaltura |
| kaltura_sphinx_log |
| kalturadw |
| kalturadw_bisources |
| kalturadw_ds |
| kalturalog |
| mysql |
±--------------------+
/opt/kaltura/app/api_v3/services/UserService.php
349 * Logs a user into a partner account with a user login ID and a user password.
350 *
351 * @action loginByLoginId
352 *
353 * @param string $loginId The user’s email address that identifies the user for login
354 * @param string $password The user’s password
355 * @param int $partnerId The identifier of the partner account
356 * @param int $expiry The requested time (in seconds) before the generated KS expires (By default, a KS expires after 24 hours).
357 * @param string $privileges Special privileges
358 * @param string $otp the user’s one-time password
359 * @return string A session KS for the user
360 * @ksIgnored
361 *
362 * @throws KalturaErrors::USER_NOT_FOUND
363 * @throws KalturaErrors::USER_WRONG_PASSWORD
364 * @throws KalturaErrors::INVALID_PARTNER_ID
365 * @throws KalturaErrors::LOGIN_RETRIES_EXCEEDED
366 * @throws KalturaErrors::LOGIN_BLOCKED
367 * @throws KalturaErrors::PASSWORD_EXPIRED
368 * @throws KalturaErrors::USER_IS_BLOCKED
369 /
370 public function loginByLoginIdAction($loginId, $password, $partnerId = null, $expiry = 86400, $privileges = '’, $otp = null)
371 {
372 // exceptions might be thrown
373 return parent::loginImpl(null, $loginId, $password, $partnerId, $expiry, $privileges, $otp);
374 }