Hi All,
I have, some issue with our website kaltura download button functionality.
So we have the same site hosted on 3 environments.
https://dev-knowitall.pantheonsite.io//video/mike-ethridge-inside-storytelling
https://test-knowitall.pantheonsite.io//video/mike-ethridge-inside-storytelling
https://www.knowitall.org/video/mike-ethridge-inside-storytelling (the live site)
If you click on download button the video should be downloaded. It works fine on the dev and test, but on the live site (/www.knowitall.org) it gets “failed server problem”. Will be very grateful for any assistance. Please let me know if you need any additional info re this.
Thank you.