Need to add an Administrator from mysql command line

Thank you, @tsaito. I did try the solution in the support article.

First (sanitizing e-mail address),

mysql> select * from user_login_data where login_email=‘user@domain.com’\G

Then,

mysql> update user_login_data set sha1_password=‘44e8c1db328d6d2f64de30a8285fb2a1c9337edb’ where login_email=‘user@domain.com’;

mysql> update user_login_data set salt=‘a6a3209b8827759fa4286d87a33f99df’ where login_email=‘user@domain.com’;

Then, I confirmed that the correct values were present.

mysql> select * from user_login_data where login_email=‘user@domain.com’\G
*************************** 1. row ***************************
id: 1
login_email: user@domain.com
first_name: Kaltura
last_name: Administrator
sha1_password: 44e8c1db328d6d2f64de30a8285fb2a1c9337edb
salt: a6a3209b8827759fa4286d87a33f99df
config_partner_id: -2

Finally, I browsed to the Admin Console at…

https://kaltura.domain.com/admin_console/index.php/user/login

The e-mail address with the password “admin123!” (without the quotes) didn’t work - “Invalid credentials provided”.

Could you give me a second set of eyes and see if everything looks OK?

Thank you,
mpowell