Hi @rmclea21,
Please see https://knowledge.kaltura.com/faq/how-retrieve-download-or-streaming-url-using-api-calls
I should mention however, that since we utilise ABR [Adaptive BitRate] protocols [HLS is the default nowadays but we also support DASH and HDS], the most suitable flavour of the entry should be auto selected and served, based on the network conditions [to wit: available bandwidth] as well as the device being used for playback.
If there’s a specific issue with the flavour selection in a particular case, it’s best to submit a support ticket with all the required information so that we can look into it further.
Let me know should you have additional questions,