SERVICE_FORBIDDEN error when adding entries on dropfolders

2018-08-31 12:17:13 [0.001946] [127.0.0.1] [256466926] [1] [API] [global] DEBUG: >------------------------------------- api_v3 -------------------------------------
2018-08-31 12:17:13 [0.000105] [127.0.0.1] [256466926] [2] [API] [global] INFO: API-start pid:29341
2018-08-31 12:17:13 [0.000244] [127.0.0.1] [256466926] [3] [API] [KalturaFrontController->run] DEBUG: Params [Array
2018-08-31 12:17:13 [0.001581] [127.0.0.1] [256466926] [4] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatching service [dropfolder_dropfolder], action [freeexclusivedropfolder], reqIndex [1] with params Array
2018-08-31 12:17:13 [0.001141] [127.0.0.1] [256466926] [5] [API] [KalturaPDO->__construct] DEBUG: conn took - 0.00034499168395996 seconds to mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2018-08-31 12:17:13 [0.000166] [127.0.0.1] [256466926] [6] [API] [Propel::initConnection] NOTICE: total conn took 0.00055599212646484 mysql:host=127.0.0.1;port=3306;dbname=kaltura;
2018-08-31 12:17:13 [0.000433] [127.0.0.1] [256466926] [7] [API] [KalturaStatement->execute] DEBUG: /* web01.cloudvideo.com.co[256466926][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM `permission` WHERE permission.PARTNER_ID IN ('-1','0') AND permission.NAME IN ('FEATURE_END_USER_REPORTS','FEATURE_ENTITLEMENT') AND permission.STATUS='1' GROUP BY permission.NAME
2018-08-31 12:17:13 [0.000661] [127.0.0.1] [256466926] [8] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00051498413085938 seconds
2018-08-31 12:17:13 [0.000857] [127.0.0.1] [256466926] [9] [API] [UserRolePeer::getIdByStrId] DEBUG: UserRole str_id [PARTNER_ADMIN_ROLE] mapped to id [2] - fetched from cache
2018-08-31 12:17:13 [0.001119] [127.0.0.1] [256466926] [10] [API] [kPermissionManager::getFromCache] DEBUG: Found a cache value for key [role_2_partner_-1_internal_1] map hash [5bfc389313978a27c96127d2930d07c4] in layer [apcSerialized]
2018-08-31 12:17:13 [0.000811] [127.0.0.1] [256466926] [11] [API] [KalturaStatement->execute] DEBUG: /* web01.cloudvideo.com.co[256466926][propel] */ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM `partner` WHERE partner.ID='-1'
2018-08-31 12:17:13 [0.000586] [127.0.0.1] [256466926] [12] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00044488906860352 seconds
2018-08-31 12:17:13 [0.000431] [127.0.0.1] [256466926] [13] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke start
2018-08-31 12:17:13 [0.000197] [127.0.0.1] [256466926] [14] [API] [kLockBase::safeLog] NOTICE: Releasing lock [__LOCKdropFolderLock_8]
2018-08-31 12:17:13 [0.000124] [127.0.0.1] [256466926] [15] [API] [kLockBase::safeLog] NOTICE: Lock released [__LOCKdropFolderLock_8]
2018-08-31 12:17:13 [0.000714] [127.0.0.1] [256466926] [16] [API] [KalturaStatement->execute] DEBUG: /* web01.cloudvideo.com.co[256466926][propel] */ SELECT drop_folder.ID, drop_folder.PARTNER_ID, drop_folder.NAME, drop_folder.DESCRIPTION, drop_folder.TYPE, drop_folder.STATUS, drop_folder.DC, drop_folder.PATH, drop_folder.CONVERSION_PROFILE_ID, drop_folder.FILE_DELETE_POLICY, drop_folder.FILE_HANDLER_TYPE, drop_folder.FILE_NAME_PATTERNS, drop_folder.FILE_HANDLER_CONFIG, drop_folder.TAGS, drop_folder.ERROR_CODE, drop_folder.ERROR_DESCRIPTION, drop_folder.CREATED_AT, drop_folder.UPDATED_AT, drop_folder.CUSTOM_DATA FROM `drop_folder` WHERE drop_folder.ID='8' AND drop_folder.STATUS<>'2'
2018-08-31 12:17:13 [0.000530] [127.0.0.1] [256466926] [17] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00039505958557129 seconds
2018-08-31 12:17:13 [0.000785] [127.0.0.1] [256466926] [18] [API] [KalturaStatement->execute] DEBUG: /* web01.cloudvideo.com.co[256466926][propel] */ UPDATE drop_folder SET `UPDATED_AT`='2018-08-31 12:17:13', `CUSTOM_DATA`='a:10:{s:24:"file_size_check_interval";i:10;s:21:"auto_file_delete_days";i:0;s:25:"ignore_file_name_patterns";s:0:"";s:11:"incremental";b:0;s:19:"last_file_timestamp";i:0;s:19:"metadata_profile_id";i:0;s:30:"categories_metadata_field_name";s:0:"";s:19:"enforce_entitlement";b:0;s:18:"should_validate_ks";b:0;s:16:"last_accessed_at";i:1535735833;}' WHERE drop_folder.ID='8' AND MD5(cast(drop_folder.CUSTOM_DATA as char character set latin1)) = 'fd736c6ab120d14112f97f5ba5bb9a8d'
2018-08-31 12:17:13 [0.008041] [127.0.0.1] [256466926] [19] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0079009532928467 seconds
2018-08-31 12:17:13 [0.000266] [127.0.0.1] [256466926] [20] [API] [kObjectChangedEvent->__construct] DEBUG: Event [kObjectChangedEvent] object type [DropFolder] id [8] modified columns [Array
2018-08-31 12:17:13 [0.001833] [127.0.0.1] [256466926] [21] [API] [KalturaStatement->execute] DEBUG: /* web01.cloudvideo.com.co[256466926][propel] */ SELECT partner.ID, partner.PARTNER_NAME, partner.PARTNER_ALIAS, partner.URL1, partner.URL2, partner.SECRET, partner.ADMIN_SECRET, partner.MAX_NUMBER_OF_HITS_PER_DAY, partner.APPEAR_IN_SEARCH, partner.DEBUG_LEVEL, partner.CREATED_AT, partner.UPDATED_AT, partner.ANONYMOUS_KUSER_ID, partner.KS_MAX_EXPIRY_IN_SECONDS, partner.CREATE_USER_ON_DEMAND, partner.PREFIX, partner.ADMIN_NAME, partner.ADMIN_EMAIL, partner.DESCRIPTION, partner.COMMERCIAL_USE, partner.MODERATE_CONTENT, partner.NOTIFY, partner.CUSTOM_DATA, partner.SERVICE_CONFIG_ID, partner.STATUS, partner.CONTENT_CATEGORIES, partner.TYPE, partner.PHONE, partner.DESCRIBE_YOURSELF, partner.ADULT_CONTENT, partner.PARTNER_PACKAGE, partner.USAGE_PERCENT, partner.STORAGE_USAGE, partner.EIGHTY_PERCENT_WARNING, partner.USAGE_LIMIT_WARNING, partner.MONITOR_USAGE, partner.PRIORITY_GROUP_ID, partner.PARTNER_GROUP_TYPE, partner.PARTNER_PARENT_ID, partner.KMC_VERSION FROM `partner` WHERE partner.ID='117'
2018-08-31 12:17:13 [0.000566] [127.0.0.1] [256466926] [22] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00042200088500977 seconds
2018-08-31 12:17:13 [0.000468] [127.0.0.1] [256466926] [23] [API] [KalturaStatement->execute] DEBUG: /* web01.cloudvideo.com.co[256466926][propel] */ SELECT permission.ID, permission.TYPE, permission.NAME, permission.FRIENDLY_NAME, permission.DESCRIPTION, permission.PARTNER_ID, permission.STATUS, permission.DEPENDS_ON_PERMISSION_NAMES, permission.TAGS, permission.CREATED_AT, permission.UPDATED_AT, permission.CUSTOM_DATA FROM `permission` WHERE permission.PARTNER_ID IN ('117','0') AND permission.NAME='EVENTNOTIFICATION_PLUGIN_PERMISSION' ORDER BY permission.STATUS ASC LIMIT 1
2018-08-31 12:17:13 [0.000588] [127.0.0.1] [256466926] [24] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.00043988227844238 seconds
2018-08-31 12:17:13 [0.000950] [127.0.0.1] [256466926] [25] [API] [KalturaStatement->execute] DEBUG: /* web01.cloudvideo.com.co[256466926][propel] */ SELECT event_notification_template.ID, event_notification_template.PARTNER_ID, event_notification_template.NAME, event_notification_template.SYSTEM_NAME, event_notification_template.DESCRIPTION, event_notification_template.TYPE, event_notification_template.STATUS, event_notification_template.CREATED_AT, event_notification_template.UPDATED_AT, event_notification_template.CUSTOM_DATA, event_notification_template.EVENT_TYPE, event_notification_template.OBJECT_TYPE FROM `event_notification_template` WHERE (event_notification_template.STATUS='2' AND event_notification_template.STATUS<>'3') AND event_notification_template.PARTNER_ID IN ('0','117')
2018-08-31 12:17:13 [0.000542] [127.0.0.1] [256466926] [26] [API] [KalturaStatement->execute] DEBUG: Sql took - 0.0004119873046875 seconds
2018-08-31 12:17:13 [0.000144] [127.0.0.1] [256466926] [27] [API] [kEventNotificationFlowManager::getNotificationTemplates] INFO: Found [0] templates
2018-08-31 12:17:13 [0.000152] [127.0.0.1] [256466926] [28] [API] [kObjectSavedEvent->__construct] DEBUG: Event [kObjectSavedEvent] object type [DropFolder] id [8]
2018-08-31 12:17:13 [0.000935] [127.0.0.1] [256466926] [29] [API] [KalturaDispatcher->dispatch] DEBUG: Invoke took - 0.016833066940308 seconds
2018-08-31 12:17:13 [0.000101] [127.0.0.1] [256466926] [30] [API] [KalturaDispatcher->dispatch] DEBUG: Dispatch took - 0.024481058120728 seconds, memory: 3932160
2018-08-31 12:17:13 [0.000185] [127.0.0.1] [256466926] [31] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize start
2018-08-31 12:17:13 [0.000198] [127.0.0.1] [256466926] [32] [API] [KalturaFrontController->serializeResponse] DEBUG: Serialize took - 0.00019192695617676
2018-08-31 12:17:13 [0.000090] [127.0.0.1] [256466926] [33] [API] [global] INFO: API-end [0.027428865432739]
2018-08-31 12:17:13 [0.000079] [127.0.0.1] [256466926] [34] [API] [global] DEBUG: <------------------------------------- api_v3 -------------------------------------