Hello,
dpkg-reconfigure won't help you where it comes to sync issues.
Start by getting the int ID for the entry like so:
mysql> select status,int_id from entry where id=''\G
*************************** 1. row ***************************
status: 7
int_id: 1868
and then connect to sphinx:
# mysql -h127.0.0.1 -P9312
and:
mysql> select entry_status from kaltura_entry where id=1868\G
*************************** 1. row ***************************
entry_status: 7
In this example, since I do not have sync issues, they match, if in your case, they do not, it would be a good time to reindex:)