Hi Jess,
I reply in the thread after provided you the information by email.
I can confirm that the problem to config-base.sh script has happened only once, when I tried to run configure-base as suggested me.
Because I am not to reproduce that error, but it seems to me not relevant for the transcoding issue, I sent you everything you required me by email, but in this thread I'd try to stay on the main theme, so the error about batch converter.
Finally I removed the installation of Kaltura 11.8.0 and I installed the previous versione 11.7.0 and I can confirm you that with this version the problem with the batch converter does not occur.
I hope this will be fixed in the 11.9.0 and I'm available to provide you any further information about that issue.
thanks