Hi Craig,

Thanks for the feedback, I like the scripts and RPM/deb packages too:)
Please do mail me the log to jess.portnoy@kaltura

But also, I have a nagging suspicion: could you please try:
# service kaltura-monit stop
Then drop DB and rerun config-all?
I suspect maybe monit which we use as a watchdog, wrongly thinks Apache is irresponsive and restarts it in mid request..

Hello, I need reindexer sphinx but I saw that:

/opt/kaltura/sphinx/bin/indexer --config /opt/kaltura/app/configurations/sphinx/kaltura.conf --all
Sphinx 2.2.1-id64-dev (r4097)
Copyright (c) 2001-2013, Andrew Aksyonoff
Copyright (c) 2008-2013, Sphinx Technologies Inc (http://sphinxsearch.com)

using config file '/opt/kaltura/app/configurations/sphinx/kaltura.conf'...
FATAL: no indexes found in config file '/opt/kaltura/app/configurations/sphinx/kaltura.conf'

Hello,

Try calling:

I don't think it existed in your version but you should be able to download from the link above, place under /opt/kaltura/bin and run it.

In my versión not exit that script. I've created and executed:

2016-02-10 12:36:34 [0.000000] [] [122644829] [%context%] [KalturaPluginManager::isValid] ERR: exception 'Exception' with message 'Pending plugin name [metadata] is not available,
** plugin [ContentDistributionPlugin] could not be loaded.' in /srv_apl/kaltura/app/infra/log/KalturaLog.php:82**
Stack trace:
#0 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(233): KalturaLog::err('Pending plugin ...')
#1 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(259): KalturaPluginManager::isValid('ContentDistribu...', Array)
#2 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(291): KalturaPluginManager::isValid('TvinciDistribut...', Array)
#3 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(307): KalturaPluginManager::loadPlugins(Array)
#4 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(356): KalturaPluginManager::loadAllPlugins()
#5 /srv_apl/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(105): KalturaPluginManager::getPluginInstances('IKalturaDatabas...')
#6 /srv_apl/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(122): DbManager::getExtraDatabaseConfigs()
#7 /srv_apl/kaltura/app/deployment/bootstrap.php(31): DbManager::initialize()
#8 /srv_apl/kaltura/app/deployment/base/scripts/populateSphinxCaptionAssetItem.php(4): require_once('/srv_apl/kaltur...')
#9 {main}
2016-02-10 12:36:34 [0.000212] [] [122644829] [%context%] [KalturaPluginManager::isValid] ERR: exception 'Exception' with message 'Plugin [TvinciDistributionPlugin] could not be l
oaded.' in /srv_apl/kaltura/app/infra/log/KalturaLog.php:82
Stack trace:
#0 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(261): KalturaLog::err('Plugin [TvinciD...')
#1 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(291): KalturaPluginManager::isValid('TvinciDistribut...', Array)
#2 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(307): KalturaPluginManager::loadPlugins(Array)
#3 /srv_apl/kaltura/app/infra/plugins/KalturaPluginManager.php(356): KalturaPluginManager::loadAllPlugins()
#4 /srv_apl/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(105): KalturaPluginManager::getPluginInstances('IKalturaDatabas...')
#5 /srv_apl/kaltura/app/alpha/apps/kaltura/lib/db/DbManager.php(122): DbManager::getExtraDatabaseConfigs()
#6 /srv_apl/kaltura/app/deployment/bootstrap.php(31): DbManager::initialize()
#7 /srv_apl/kaltura/app/deployment/base/scripts/populateSphinxCaptionAssetItem.php(4): require_once('/srv_apl/kaltur...')
#8 {main}
.....
......

What does your /opt/kaltura/app/configurations/plugins.ini look like?
have you made any manual changes to it?
the errors above indicate you have some plugins that require other plugins which are not enabled.
"Pending plugin name [metadata] is not available," for instance, means that something needs it and yet the line:
"Metadata"

is missing from the file.
It is a mandatory plugin.

you can compare /opt/kaltura/app/configurations/plugins.ini with /opt/kaltura/app/configurations/plugins.template.ini to see whether or not things changed from the original.

In my versión only have plugins.ini and plugins.ini.backup. I don´t have plugins.ini.template:
; Mandatory plugins
etadata
Document
SphinxSearch

ThumbCuePoint
TvinciDistribution
ThumbCuePointMetadata
ThumbCuePointBulkUploadXml

EventCuePoint

; Optional plugins
FileSync
SystemPartner
AdminConsole
KalturaInternalTools
; MultiCenters
;Audit
VirusScan
; SymantecScanEngine
QuickTimeTools
FastStart
ExpressionEncoder
; Avidemux
ContentDistribution
; MsnDistribution
; HuluDistribution
; ComcastMrssDistribution
; YouTubeDistribution
YoutubeApiDistribution
; DailymotionDistribution
; TVComDistribution
CuePoint
CuePointSphinx
CuePointMetadata
CuePointBulkUploadXml
AdCuePoint
AdCuePointMetadata
AdCuePointBulkUploadXml
CodeCuePoint
CodeCuePointMetadata
CodeCuePointBulkUploadXml
Annotation
AnnotationMetadata
AnnotationBulkUploadXml
ContentDistributionSphinx
Segmenter
ShortLink
BulkUpload
BulkUploadCsv
BulkUploadXml
BulkUploadFilter
etadataBulkUploadXml
etadataBulkUploadXmlEngine
ContentDistributionBulkUploadXml
ContentDistributionBulkUploadXmlEngine
DropFolder
DropFolderXmlBulkUpload
InletArmada
Vlc
p4box
Caption
CaptionBulkUploadXml
CaptionSearch
CaptionSphinx
Attachment
AttachmentBulkUploadXml
IdeticDistribution
EdgeCast
ClamAVScanEngine
TagSearch
Like
VarConsole
EventNotification
EmailNotification
HttpNotification
ExternalMedia
Webex
WebexNbrplayer
;Drm
;Widevine
;WidevineBulkUploadXml
layReady
AnnotationEventNotifications
AdCuePointEventNotifications
CodeCuePointEventNotifications
CuePointEventNotifications
etadataEventNotifications
ContentDistributionEventNotifications
CaptionAssetEventNotifications
Kontiki
Velocix
Wowza
;IsmIndex
;SmoothProtect

"etadata" should be "Metadata"

OK thanks very much!!!!

I've tried several times installing and each time I get failures:
kaltura-sphinx-2.2.1-17.x86_64
base-config completed successfully, if you ever want to re-configure your system (e.g. change DB hostname) run the following script:

rm /opt/kaltura/app/base-config.lock

/opt/kaltura/bin/kaltura-base-config.sh

Starting kaltura-monit (via systemctl): [ OK ]

Configuring your Kaltura DB...

Checking MySQL version..
Ver 5.5.44-MariaDB found compatible

CREATE USER kaltura;
CREATE USER etl;
CREATE DATABASE kaltura;
CREATE DATABASE kaltura_sphinx_log;
CREATE DATABASE kalturadw;
CREATE DATABASE kalturadw_ds;
CREATE DATABASE kalturadw_bisources;
CREATE DATABASE kalturalog;
Checking connectivity to needed daemons...
Connectivity test passed:)
ERROR: Couldn't connect to Sphinx with mysql -hlocalhost -P9312.
Please check your setup and then run /opt/kaltura/bin/kaltura-db-config.sh again.

Do you wish to remove the Kaltura DBs? [n/Y]
Hit 'n' to keep it for debugging purposes.

Y
This will drop the following DBs:
kaltura kaltura_sphinx_log kalturadw kalturadw_ds kalturadw_bisources kalturalog
and remove users:
kaltura etl
on localhost
NOTE: this is not reversible.
It is recommended you also back up the current data using mysqldump before continuing.
You can use /opt/kaltura/bin/kaltura-export-db.sh to export the data.

Are you absolutely certain you want this? [n/Y]

Y
root DB passwd:
Removing kaltura
Removing kaltura_sphinx_log
Removing kalturadw
Removing kalturadw_ds
Removing kalturadw_bisources
Removing kalturalog
ERROR: we failed on something else..

Thanks!

You need to check why that is.
Start by running:
# /etc/init.d/kaltura-sphinx restart

Look at the output. Then check if it is running with:
# /etc/init.d/kaltura-sphinx status

if it isn't running, check /opt/kaltura/log/sphinx/kaltura_sphinx_searchd.log and try to understand why.
if it is running, try to connect to it with the same command the install failed with.
check if it has a listener with:
# netstat -plnt|grep searchd

it should be listening on port 9312.

Thanks, kshp. I actually got in touch (indirectly) with Kaltura support and got the same suggestion. In case someone else is stuck, here's a gist of what I needed to do in order for the user to be associated with KMS.

Once new KalturaUser with userId has been added, get the metadataProfileId for the KMS using the MetadataProfileService. Then you can add the user to the KMS with an "adminRole" (for example) by


client.getMetadataService().add(metadataProfileId, KalturaMetadataObjectType.USER, userId, "<metadata><role>adminRole</role></metadata>");

This isn't specific to KMS - just use different metadataProfile if KAF, etc.

To disable the user, delete this metadata (not the user).

Kumi

I was able to get some info from Katlura support and am able to add, enable, and disable an end user. Please see my post on Feb 10, 2016 here:

Kumi

Hi Jess,

I do really like what you've done overall with the installer. It's much cleaner to install and probably a lot easier to gather the necessary debug info when needed. I'm excited also that it should be easier to update to new versions in the future.

That seems like a very reasonable conclusion. I re-ran a few minutes ago and was able to get past the insertContent step. The config-all script does stop and start kaltura-monit on its own, so I wondering why me stopping it manually prior to that accounts for a different outcome. I can't argue with the results though - it definitely got past that step this time around! I'm curious also for when I setup a production version if I'll have to run the setup once, then manually stop kaltura-monit, then re-run a second time.

I did hit an error later in the install process -
Missing the following params in ans.txt
IS_NGINX_SSL
(ans.txt is where I dumped the answers to the install questions)
It looks like an easier one to fix, so I'll look into it in more detail as well.

I will still send you the logs - is your email a kaltura.org or a kaltura.com?

Hi Craig,

The fact you had to stop monit like that is most certainly a bug:) shouldn't happen and doesn't really happen on my ENV either, I'd love to checkout the logs. jess.portnoy@kaltura.com.

IS_NGINX_SSL - yep, you need to add it to your ans file, it is needed for the kaltura-nginx-config.sh stage only, which is why you didn't get it in your file, the file generated, never got to that point.
You can just add:
IS_NGINX_SSL=N

or, if you DO want Nginx to run over SSL:
IS_NGINX_SSL=Y
VOD_PACKAGER_SSL_PORT=8443
SSL_CERT=/path/to/cert
SSL_KEY=/path/to/key

we use Nginx to provide on the fly MP4 repackging to DASH/HLS/HDS, you can read more about it here:
https://github.com/kaltura/nginx-vod-module

Also, indeed, upgrading is far easier nowadays and can in fact be done automatically without human interaction. Though, of course, nothing is perfect and sometimes manual intervention will be needed.

To upgrade from older versions, such as 6, we also have this howto:
https://github.com/kaltura/platform-install-packages/tree/Kajam-11.8.0/doc/kaltura-updater

This requires some manual labour but some parts include aiding scripts to make it easier. This howto was a user contribution and he was able to successfully upgrade from 6 to 9, 9 being the first version to include RPMs.

Hi Jess,

Thank you for the reply. Here is the output:

[root@GCvideo ~]# mysql -hlocalhost -P9312
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
[root@GCvideo ~]# /etc/init.d/kaltura-sphinx restart
Stopping searchd: Sphinx 2.2.1-id64-dev (r4097)
Copyright (c) 2001-2013, Andrew Aksyonoff
Copyright (c) 2008-2013, Sphinx Technologies Inc (http://sphinxsearch.com)

using config file '/opt/kaltura/app/configurations/sphinx/kaltura.conf'...
FATAL: stop: pid file '/opt/kaltura/sphinx/searchd.pid' does not exist or is not readable

Starting searchd: Sphinx 2.2.1-id64-dev (r4097)
Copyright (c) 2001-2013, Andrew Aksyonoff
Copyright (c) 2008-2013, Sphinx Technologies Inc (http://sphinxsearch.com)

using config file '/opt/kaltura/app/configurations/sphinx/kaltura.conf'...
listening on all interfaces, port=9312
WARNING: index 'kaltura_base': no fields configured (use rt_field directive) - NOT SERVING
WARNING: index 'kaltura_kuser_base': no fields configured (use rt_field directive) - NOT SERVING
precaching index 'kaltura_entry'
precaching index 'kaltura_category'
precaching index 'kaltura_kuser'
precaching index 'kaltura_category_kuser'
precaching index 'kaltura_cue_point'
precaching index 'kaltura_entry_distribution'
precaching index 'kaltura_caption_item'
precaching index 'kaltura_tag'
precaching index 'kaltura_metadata'
precached 9 indexes in 0.029 sec

[root@GCvideo ~]# mysql -hlocalhost -P9312
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
[root@GCvideo ~]# /etc/init.d/kaltura-sphinx status
searchd (pid 7419 7418) is running...
[root@GCvideo ~]# mysql -hlocalhost -P9312
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
[root@GCvideo ~]# netstat -plnt|grep searchd
tcp 0 0 0.0.0.0:9312 0.0.0.0:* LISTEN 7419/searchd
[root@GCvideo ~]# mysql -hlocalhost -P9312
ERROR 1045 (28000): Access denied for user 'root'@'localhost' (using password: NO)
[root@GCvideo ~]# mysql -hlocalhost -P9312 -pxxxxxxx
Welcome to the MariaDB monitor. Commands end with ; or \g.
Your MariaDB connection id is 51
Server version: 5.5.44-MariaDB MariaDB Server

Copyright (c) 2000, 2015, Oracle, MariaDB Corporation Ab and others.

Type 'help;' or '\h' for help. Type '\c' to clear the current input statement.

MariaDB [(none)]> exit

As you can see if I manually enter the -ppasswd flag it works, but no DB connected. I have previously edited the /opt/kaltura/bin/kaltura-functions.rc file on line 128 to add this flag and the "kaltura" db, which does allow me to bypass, but it fails later on. I wanted to start clean with this post to get at the root of the problem.

Thank you for such prompt response.
Fred

Hi Fred,

Sphinx actually does not require a passwd not does it even allow to set one.
However, it sometimes has issues with localhost and yet works with 127.0.0.1. I have seen it before.
does:
# mysql -h127.0.0.1 -P9312
work?

if so, simply input 127.0.0.1 instead of localhost when prompted by the config and you should be good.

Hi Jess,

That worked! It failed a little further down though:
Checking MySQL version..
Ver 5.5.44-MariaDB found compatible

CREATE USER kaltura;
CREATE USER etl;
CREATE DATABASE kaltura;
CREATE DATABASE kaltura_sphinx_log;
CREATE DATABASE kalturadw;
CREATE DATABASE kalturadw_ds;
CREATE DATABASE kalturadw_bisources;
CREATE DATABASE kalturalog;
Checking connectivity to needed daemons...
Connectivity test passed:)
Cleaning cache..
Populating DB with data.. please wait..
Output for /opt/kaltura/app/deployment/base/scripts/installPlugins.php being logged into /opt/kaltura/log/installPlugins.log
Output for /opt/kaltura/app/deployment/base/scripts/insertDefaults.php being logged into /opt/kaltura/log/insertDefaults.log
Output for /opt/kaltura/app/deployment/base/scripts/insertPermissions.php being logged into /opt/kaltura/log/insertPermissions.log
Output for /opt/kaltura/app/deployment/base/scripts/insertContent.php being logged into /opt/kaltura/log/insertContent.log

kaltura-db-config.sh FAILED with: 27512 on line 184

Archving logs to /opt/kaltura/log/log_10_02_16_17_19.tar.gz...
ERROR: we failed on something else.

From InsertContent.log:
PHP Fatal error: Uncaught exception 'KalturaException' with message 'Internal server error occurred' in /opt/kaltura/app/tests/standAloneClient/exec.php:351
Stack trace:

0 {main}

thrown in /opt/kaltura/app/tests/standAloneClient/exec.php on line 351

Thanks,
Fred

what do you see in this log?

Here's the whole log:

Queuing action [userRole.add]
Queuing action [user.add]
Executing multirequest
service url: [http://GCvideo.cloudapp.net/]
curl: http://GCvideo.cloudapp.net//api_v3/service/multirequest
post: {"format":"3","ignoreNull":true,"clientTag":"php5:16-02-10","apiVersion":"3.3.0","0":{"service":"userrole","action":"add","userRole":{"objectType":"KalturaUserRole","name":"System Administrator","systemName":"System Administrator","description":"System Administrator","status":"1","permissionNames":"","tags":"admin_console"},"ks":"OTM3OGZhNjY1M2Y3YjA2NjFhOGY4NjM2OWYwZjZhNjllZmQxM2U1M3wtMjstMjsxNDU1MjExMTY5OzI7MTQ2MjQ7Ow=="},"1":{"service":"user","action":"add","user":{"objectType":"KalturaUser","id":"myemail@gmail.com","screenName":"myemail@gmail.com","fullName":"Kaltura Administrator","email":"fredtmacdonald@gmail.com","status":"1","password":"admin123!","isAdmin":"1","roleIds":"{1:result:id}","allowedPartnerIds":""},"ks":"OTM3OGZhNjY1M2Y3YjA2NjFhOGY4NjM2OWYwZjZhNjllZmQxM2U1M3wtMjstMjsxNDU1MjExMTY5OzI7MTQ2MjQ7Ow=="},"kalsig":"6971b4b300e1941b8415eea0a842ed90"}
PHP Fatal error: Uncaught exception 'KalturaException' with message 'Internal server error occurred' in /opt/kaltura/app/tests/standAloneClient/exec.php:351
Stack trace:

0 {main}

thrown in /opt/kaltura/app/tests/standAloneClient/exec.php on line 351
server: [GCvideo.cloudapp.net], session: [1772341688]
result (serialized): a:2:{i:0;O:15:"KalturaUserRole":10:{s:2:"id";i:9;s:4:"name";s:20:"System Administrator";s:10:"systemName";s:20:"System Administrator";s:11:"description";s:20:"System Administrator";s:6:"status";i:1;s:9:"partnerId";i:-2;s:15:"permissionNames";s:5821:"AUDIT_PLUGIN_PERMISSION,FEATURE_MOBILE_FLAVORS,scheduledTask.SYSTEM_ADMIN_MANAGE,ADMIN_USER_ASSIGN_PARNTERS,dropFolder.SYSTEM_ADMIN_DROP_FOLDER_BASE,dropFolder.SYSTEM_ADMIN_DROP_FOLDER_MODIFY,eventNotification.SYSTEM_ADMIN_EVENT_NOTIFICATION_BASE,eventNotification.SYSTEM_ADMIN_EVENT_NOTIFICATION_MODIFY,GLOBAL_PARTNER_UI_CONF_UPDTAE,METADATA_PLUGIN_PERMISSION,PARTNER_-2_GROUP_*PERMISSION,systemPartner.SYSTEMADMIN_PUBLISHER_CONFIG_ACCOUNT_INFO,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_ADMIN_KMC_USERS,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_GENERAL_INFORMATION,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_GROUP_OPTIONS,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_OPTIONS_MONITOR_USAGE,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_PACKAGES_SERVICE,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_PACKAGES_SERVICE_PAID,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_TECH_DATA,SYSTEM_ADMIN_BASE,SYSTEM_ADMIN_BATCH_CONTROL,SYSTEM_ADMIN_BATCH_CONTROL_FAILED,SYSTEM_ADMIN_BATCH_CONTROL_INPROGRESS,SYSTEM_ADMIN_BATCH_CONTROL_SETUP,SYSTEM_ADMIN_CONTENT_DISTRIBUTION_BASE,SYSTEM_ADMIN_CONTENT_DISTRIBUTION_MODIFY,SYSTEM_ADMIN_DEVELOPERS_TAB,SYSTEM_ADMIN_EMAIL_INGESTION,SYSTEM_ADMIN_ENTRY_INVESTIGATION,SYSTEM_ADMIN_MANAGE_TEMPLATE_PARTNERS,SYSTEM_ADMIN_MP_REDIRECT,SYSTEM_ADMIN_PARTNER_CONFIGURATION_VIEW,SYSTEM_ADMIN_PERMISSIONS_MANAGE,SYSTEM_ADMIN_PUBLISHER_ADD,SYSTEM_ADMIN_PUBLISHER_BASE,SYSTEM_ADMIN_PUBLISHER_BLOCK,SYSTEM_ADMIN_PUBLISHER_CONFIG,SYSTEM_ADMIN_PUBLISHER_KMC_ACCESS,SYSTEM_ADMIN_PUBLISHER_LIST_COMMERCIAL,SYSTEM_ADMIN_PUBLISHER_REMOVE,SYSTEM_ADMIN_PUBLISHER_RESET_USER_PASSWORD,SYSTEM_ADMIN_PUBLISHER_USAGE,SYSTEM_ADMIN_REPORTS_READ,SYSTEM_ADMIN_REPORTS_UPDATE,SYSTEM_ADMIN_STORAGE,SYSTEM_ADMIN_SYSTEM_MONITOR,SYSTEM_ADMIN_USER_MANAGE,SYSTEM_ADMIN_VIRUS_SCAN,SYSTEM_ADMIN_WIDGET,SYSTEM_FILESYNC,SYSTEM_INTERNAL,VIRUSSCAN_PLUGIN_PERMISSION,drm.SYSTEM_ADMIN_DRM_PROFILE_BASE,drm.SYSTEM_ADMIN_DRM_PROFILE_MODIFY,drm.SYSTEM_ADMIN_DRM_POLICY_BASE,drm.SYSTEM_ADMIN_DRM_POLICY_MODIFY,playReady.PLAY_READY_ADMIN,SYSTEM_ADMIN_DELIVERY,SYSTEM_BASE_DELIVERY,eventNotification.SYSTEM_ADMIN_EVENT_NOTIFICATION_INSERT,businessProcessNotification.SYSTEM_ADMIN_ABORT,CONTENT_MANAGE_ASSIGN_USER_GROUP,ACCESS_CONTROL_ADD,ACCESS_CONTROL_BASE,ACCESS_CONTROL_DELETE,ACCESS_CONTROL_UPDATE,ACCOUNT_BASE,ACCOUNT_UPDATE_SETTINGS,adCuePoint.MANAGE,ADMIN_BASE,ADMIN_PERMISSION_ADD,ADMIN_PERMISSION_DELETE,ADMIN_PERMISSION_UPDATE,ADMIN_PUBLISHER_MANAGE,ADMIN_ROLE_ADD,ADMIN_ROLE_DELETE,ADMIN_ROLE_UPDATE,ADMIN_USER_ADD,ADMIN_USER_BULK,ADMIN_USER_DELETE,ADMIN_USER_UPDATE,ADMIN_WHITE_BRANDING,ADVERTISING_BASE,ADVERTISING_UPDATE_SETTINGS,ALWAYS_ALLOWED_ACTIONS,ALWAYS_ALLOWED_FROM_INTERNAL_IP_ACTIONS,ANALYTICS_BASE,ANALYTICS_SEND_DATA,ASPERA_BASE_PERMISSION,ATTACHMENT_MODIFY,AUDIT_TRAIL_ADD,AUDIT_TRAIL_BASE,BASE_USER_SESSION_PERMISSION,BULK_LOG_BASE,BULK_LOG_DELETE,BULK_LOG_DOWNLOAD,BULK_LOG_DOWNLOAD_EMAIL,CAPTION_MODIFY,CAPTION_SEARCH,CONTENT_INGEST_BASE,CONTENT_INGEST_BULK_UPLOAD,CONTENT_INGEST_CLIP_MEDIA,CONTENT_INGEST_EXTERNAL_SEARCH,CONTENT_INGEST_FEED,CONTENT_INGEST_INTO_ORPHAN,CONTENT_INGEST_INTO_READY,CONTENT_INGEST_ORPHAN_AUDIO,CONTENT_INGEST_ORPHAN_VIDEO,CONTENT_INGEST_REFERENCE_MODIFY,CONTENT_INGEST_REMOTE_STORAGE,CONTENT_INGEST_REPLACE,CONTENT_INGEST_UPLOAD,CONTENT_INGEST_WEBCAM,CONTENT_MANAGE_ACCESS_CONTROL,CONTENT_MANAGE_ANNOTATION,CONTENT_MANAGE_ASSIGN_CATEGORIES,CONTENT_MANAGE_BASE,CONTENT_MANAGE_CATEGORY_USERS,CONTENT_MANAGE_CUSTOM_DATA,CONTENT_MANAGE_DELETE,CONTENT_MANAGE_DISTRIBUTION_BASE,CONTENT_MANAGE_DISTRIBUTION_PROFILE_MODIFY,CONTENT_MANAGE_DISTRIBUTION_REMOVE,CONTENT_MANAGE_DISTRIBUTION_SEND,CONTENT_MANAGE_DISTRIBUTION_WHERE,CONTENT_MANAGE_DOWNLOAD,CONTENT_MANAGE_EDIT_CATEGORIES,CONTENT_MANAGE_EMBED_CODE,CONTENT_MANAGE_ENTRY_USERS,CONTENT_MANAGE_EXPORT,CONTENT_MANAGE_METADATA,CONTENT_MANAGE_MIX,CONTENT_MANAGE_RECONVERT,CONTENT_MANAGE_SCHEDULE,CONTENT_MANAGE_SHARE,CONTENT_MANAGE_THUMBNAIL,CONTENT_MANAGE_VIRUS_SCAN,CONTENT_MODERATE_APPROVE_REJECT,CONTENT_MODERATE_BASE,CONTENT_MODERATE_CUSTOM_DATA,CONTENT_MODERATE_METADATA,cuePoint.MANAGE,CUSTOM_DATA_FIELD_ADD,CUSTOM_DATA_FIELD_DELETE,CUSTOM_DATA_FIELD_UPDATE,CUSTOM_DATA_PROFILE_ADD,CUSTOM_DATA_PROFILE_BASE,CUSTOM_DATA_PROFILE_DELETE,CUSTOM_DATA_PROFILE_UPDATE,dropFolder.CONTENT_INGEST_DROP_FOLDER_BASE,dropFolder.CONTENT_INGEST_DROP_FOLDER_DELETE,dropFolder.CONTENT_INGEST_DROP_FOLDER_MATCH,dropFolder.CONTENT_INGEST_DROP_FOLDER_MODIFY,eventNotification.EVENT_NOTIFICATIONS_TEMPLATE_BASE,eventNotification.EVENT_NOTIFICATIONS_TEMPLATE_DELETE,eventNotification.EVENT_NOTIFICATIONS_TEMPLATE_MANAGE,eventNotification.EVENT_NOTIFICATION_BASE,eventNotification.EVENT_NOTIFICATION_DISPATCH,EXTERNAL_MEDIA_BASE,EXTERNAL_MEDIA_DELETE,EXTERNAL_MEDIA_MANAGE,INTEGRATION_BASE,INTEGRATION_UPDATE_SETTINGS,KMC_ACCESS,KMC_READ_ONLY,LIVE_STREAM_ADD,LIVE_STREAM_UPDATE,MANAGE_ADMIN_USERS,PARTNER_AGGREGATION_VIEW,PLAYLIST_ADD,PLAYLIST_BASE,PLAYLIST_DELETE,PLAYLIST_EMBED_CODE,PLAYLIST_UPDATE,SEARCH_SERVICE,SHORT_LINK_BASE,SHORT_LINK_MODIFY,STUDIO_ADD_UICONF,STUDIO_BASE,STUDIO_BRAND_UICONF,STUDIO_DELETE_UICONF,STUDIO_SELECT_CONTENT,STUDIO_UPDATE_UICONF,SYNDICATION_ADD,SYNDICATION_BASE,SYNDICATION_DELETE,SYNDICATION_UPDATE,TRANSCODING_ADD,TRANSCODING_BASE,TRANSCODING_DELETE,TRANSCODING_UPDATE,widevine.WIDEVINE_BASE,WIDGET_ADMIN,WIDGET_SESSION_PERMISSION,LIVE_CHANNEL_ADD,LIVE_CHANNEL_UPDATE,drm.DRM_DEVICE_BASE,MEDIA_SERVER_PARTNER_LEVEL,PUSH_PUBLISH_PERMISSION,LIVE_STREAM_CREATE_SYNC_POINTS,ALWAYS_ALLOWED_PERMISSION_HYBRID_ECDN,PLAYBACK_BASE_PERMISSION,RESPONSE_PROFILE_ADD,RESPONSE_PROFILE_DELETE,RESPONSE_PROFILE_UPDATE,scheduledTask.SCHEDULED_TASK_BASE,SERVER_NODE_BASE,SERVER_NODE_ADD,SERVER_NODE_DELETE,SERVER_NODE_UPDATE,APP_TOKEN_ADD,APP_TOKEN_DELETE,APP_TOKEN_BASE,APP_TOKEN_UPDATE,INTEGRATION_ACTIONS,LIKE_LIST_ADMIN,LIKE_LIST_USER";s:4:"tags";s:13:"admin_console";s:9:"createdAt";i:1455124771;s:9:"updatedAt";i:1455124771;}i:1;a:4:{s:4:"code";s:22:"INTERNAL_SERVERL_ERROR";s:7:"message";s:30:"Internal server error occurred";s:10:"objectType";s:19:"KalturaAPIException";s:4:"args";a:0:{}}}
result (object dump): Array
(
[0] => KalturaUserRole Object
(
[id] => 9
[name] => System Administrator
[systemName] => System Administrator
[description] => System Administrator
[status] => 1
[partnerId] => -2
[permissionNames] => AUDIT_PLUGIN_PERMISSION,FEATURE_MOBILE_FLAVORS,scheduledTask.SYSTEM_ADMIN_MANAGE,ADMIN_USER_ASSIGN_PARNTERS,dropFolder.SYSTEM_ADMIN_DROP_FOLDER_BASE,dropFolder.SYSTEM_ADMIN_DROP_FOLDER_MODIFY,eventNotification.SYSTEM_ADMIN_EVENT_NOTIFICATION_BASE,eventNotification.SYSTEM_ADMIN_EVENT_NOTIFICATION_MODIFY,GLOBAL_PARTNER_UI_CONF_UPDTAE,METADATA_PLUGIN_PERMISSION,PARTNER_-2_GROUP_*PERMISSION,systemPartner.SYSTEMADMIN_PUBLISHER_CONFIG_ACCOUNT_INFO,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_ADMIN_KMC_USERS,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_GENERAL_INFORMATION,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_GROUP_OPTIONS,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_OPTIONS_MONITOR_USAGE,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_PACKAGES_SERVICE,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_PACKAGES_SERVICE_PAID,systemPartner.SYSTEM_ADMIN_PUBLISHER_CONFIG_TECH_DATA,SYSTEM_ADMIN_BASE,SYSTEM_ADMIN_BATCH_CONTROL,SYSTEM_ADMIN_BATCH_CONTROL_FAILED,SYSTEM_ADMIN_BATCH_CONTROL_INPROGRESS,SYSTEM_ADMIN_BATCH_CONTROL_SETUP,SYSTEM_ADMIN_CONTENT_DISTRIBUTION_BASE,SYSTEM_ADMIN_CONTENT_DISTRIBUTION_MODIFY,SYSTEM_ADMIN_DEVELOPERS_TAB,SYSTEM_ADMIN_EMAIL_INGESTION,SYSTEM_ADMIN_ENTRY_INVESTIGATION,SYSTEM_ADMIN_MANAGE_TEMPLATE_PARTNERS,SYSTEM_ADMIN_MP_REDIRECT,SYSTEM_ADMIN_PARTNER_CONFIGURATION_VIEW,SYSTEM_ADMIN_PERMISSIONS_MANAGE,SYSTEM_ADMIN_PUBLISHER_ADD,SYSTEM_ADMIN_PUBLISHER_BASE,SYSTEM_ADMIN_PUBLISHER_BLOCK,SYSTEM_ADMIN_PUBLISHER_CONFIG,SYSTEM_ADMIN_PUBLISHER_KMC_ACCESS,SYSTEM_ADMIN_PUBLISHER_LIST_COMMERCIAL,SYSTEM_ADMIN_PUBLISHER_REMOVE,SYSTEM_ADMIN_PUBLISHER_RESET_USER_PASSWORD,SYSTEM_ADMIN_PUBLISHER_USAGE,SYSTEM_ADMIN_REPORTS_READ,SYSTEM_ADMIN_REPORTS_UPDATE,SYSTEM_ADMIN_STORAGE,SYSTEM_ADMIN_SYSTEM_MONITOR,SYSTEM_ADMIN_USER_MANAGE,SYSTEM_ADMIN_VIRUS_SCAN,SYSTEM_ADMIN_WIDGET,SYSTEM_FILESYNC,SYSTEM_INTERNAL,VIRUSSCAN_PLUGIN_PERMISSION,drm.SYSTEM_ADMIN_DRM_PROFILE_BASE,drm.SYSTEM_ADMIN_DRM_PROFILE_MODIFY,drm.SYSTEM_ADMIN_DRM_POLICY_BASE,drm.SYSTEM_ADMIN_DRM_POLICY_MODIFY,playReady.PLAY_READY_ADMIN,SYSTEM_ADMIN_DELIVERY,SYSTEM_BASE_DELIVERY,eventNotification.SYSTEM_ADMIN_EVENT_NOTIFICATION_INSERT,businessProcessNotification.SYSTEM_ADMIN_ABORT,CONTENT_MANAGE_ASSIGN_USER_GROUP,ACCESS_CONTROL_ADD,ACCESS_CONTROL_BASE,ACCESS_CONTROL_DELETE,ACCESS_CONTROL_UPDATE,ACCOUNT_BASE,ACCOUNT_UPDATE_SETTINGS,adCuePoint.MANAGE,ADMIN_BASE,ADMIN_PERMISSION_ADD,ADMIN_PERMISSION_DELETE,ADMIN_PERMISSION_UPDATE,ADMIN_PUBLISHER_MANAGE,ADMIN_ROLE_ADD,ADMIN_ROLE_DELETE,ADMIN_ROLE_UPDATE,ADMIN_USER_ADD,ADMIN_USER_BULK,ADMIN_USER_DELETE,ADMIN_USER_UPDATE,ADMIN_WHITE_BRANDING,ADVERTISING_BASE,ADVERTISING_UPDATE_SETTINGS,ALWAYS_ALLOWED_ACTIONS,ALWAYS_ALLOWED_FROM_INTERNAL_IP_ACTIONS,ANALYTICS_BASE,ANALYTICS_SEND_DATA,ASPERA_BASE_PERMISSION,ATTACHMENT_MODIFY,AUDIT_TRAIL_ADD,AUDIT_TRAIL_BASE,BASE_USER_SESSION_PERMISSION,BULK_LOG_BASE,BULK_LOG_DELETE,BULK_LOG_DOWNLOAD,BULK_LOG_DOWNLOAD_EMAIL,CAPTION_MODIFY,CAPTION_SEARCH,CONTENT_INGEST_BASE,CONTENT_INGEST_BULK_UPLOAD,CONTENT_INGEST_CLIP_MEDIA,CONTENT_INGEST_EXTERNAL_SEARCH,CONTENT_INGEST_FEED,CONTENT_INGEST_INTO_ORPHAN,CONTENT_INGEST_INTO_READY,CONTENT_INGEST_ORPHAN_AUDIO,CONTENT_INGEST_ORPHAN_VIDEO,CONTENT_INGEST_REFERENCE_MODIFY,CONTENT_INGEST_REMOTE_STORAGE,CONTENT_INGEST_REPLACE,CONTENT_INGEST_UPLOAD,CONTENT_INGEST_WEBCAM,CONTENT_MANAGE_ACCESS_CONTROL,CONTENT_MANAGE_ANNOTATION,CONTENT_MANAGE_ASSIGN_CATEGORIES,CONTENT_MANAGE_BASE,CONTENT_MANAGE_CATEGORY_USERS,CONTENT_MANAGE_CUSTOM_DATA,CONTENT_MANAGE_DELETE,CONTENT_MANAGE_DISTRIBUTION_BASE,CONTENT_MANAGE_DISTRIBUTION_PROFILE_MODIFY,CONTENT_MANAGE_DISTRIBUTION_REMOVE,CONTENT_MANAGE_DISTRIBUTION_SEND,CONTENT_MANAGE_DISTRIBUTION_WHERE,CONTENT_MANAGE_DOWNLOAD,CONTENT_MANAGE_EDIT_CATEGORIES,CONTENT_MANAGE_EMBED_CODE,CONTENT_MANAGE_ENTRY_USERS,CONTENT_MANAGE_EXPORT,CONTENT_MANAGE_METADATA,CONTENT_MANAGE_MIX,CONTENT_MANAGE_RECONVERT,CONTENT_MANAGE_SCHEDULE,CONTENT_MANAGE_SHARE,CONTENT_MANAGE_THUMBNAIL,CONTENT_MANAGE_VIRUS_SCAN,CONTENT_MODERATE_APPROVE_REJECT,CONTENT_MODERATE_BASE,CONTENT_MODERATE_CUSTOM_DATA,CONTENT_MODERATE_METADATA,cuePoint.MANAGE,CUSTOM_DATA_FIELD_ADD,CUSTOM_DATA_FIELD_DELETE,CUSTOM_DATA_FIELD_UPDATE,CUSTOM_DATA_PROFILE_ADD,CUSTOM_DATA_PROFILE_BASE,CUSTOM_DATA_PROFILE_DELETE,CUSTOM_DATA_PROFILE_UPDATE,dropFolder.CONTENT_INGEST_DROP_FOLDER_BASE,dropFolder.CONTENT_INGEST_DROP_FOLDER_DELETE,dropFolder.CONTENT_INGEST_DROP_FOLDER_MATCH,dropFolder.CONTENT_INGEST_DROP_FOLDER_MODIFY,eventNotification.EVENT_NOTIFICATIONS_TEMPLATE_BASE,eventNotification.EVENT_NOTIFICATIONS_TEMPLATE_DELETE,eventNotification.EVENT_NOTIFICATIONS_TEMPLATE_MANAGE,eventNotification.EVENT_NOTIFICATION_BASE,eventNotification.EVENT_NOTIFICATION_DISPATCH,EXTERNAL_MEDIA_BASE,EXTERNAL_MEDIA_DELETE,EXTERNAL_MEDIA_MANAGE,INTEGRATION_BASE,INTEGRATION_UPDATE_SETTINGS,KMC_ACCESS,KMC_READ_ONLY,LIVE_STREAM_ADD,LIVE_STREAM_UPDATE,MANAGE_ADMIN_USERS,PARTNER_AGGREGATION_VIEW,PLAYLIST_ADD,PLAYLIST_BASE,PLAYLIST_DELETE,PLAYLIST_EMBED_CODE,PLAYLIST_UPDATE,SEARCH_SERVICE,SHORT_LINK_BASE,SHORT_LINK_MODIFY,STUDIO_ADD_UICONF,STUDIO_BASE,STUDIO_BRAND_UICONF,STUDIO_DELETE_UICONF,STUDIO_SELECT_CONTENT,STUDIO_UPDATE_UICONF,SYNDICATION_ADD,SYNDICATION_BASE,SYNDICATION_DELETE,SYNDICATION_UPDATE,TRANSCODING_ADD,TRANSCODING_BASE,TRANSCODING_DELETE,TRANSCODING_UPDATE,widevine.WIDEVINE_BASE,WIDGET_ADMIN,WIDGET_SESSION_PERMISSION,LIVE_CHANNEL_ADD,LIVE_CHANNEL_UPDATE,drm.DRM_DEVICE_BASE,MEDIA_SERVER_PARTNER_LEVEL,PUSH_PUBLISH_PERMISSION,LIVE_STREAM_CREATE_SYNC_POINTS,ALWAYS_ALLOWED_PERMISSION_HYBRID_ECDN,PLAYBACK_BASE_PERMISSION,RESPONSE_PROFILE_ADD,RESPONSE_PROFILE_DELETE,RESPONSE_PROFILE_UPDATE,scheduledTask.SCHEDULED_TASK_BASE,SERVER_NODE_BASE,SERVER_NODE_ADD,SERVER_NODE_DELETE,SERVER_NODE_UPDATE,APP_TOKEN_ADD,APP_TOKEN_DELETE,APP_TOKEN_BASE,APP_TOKEN_UPDATE,INTEGRATION_ACTIONS,LIKE_LIST_ADMIN,LIKE_LIST_USER
[tags] => admin_console
[createdAt] => 1455124771
[updatedAt] => 1455124771
[relatedObjects] =>
)

[1] => Array
    (
        [code] => INTERNAL_SERVERL_ERROR
        [message] => Internal server error occurred
        [objectType] => KalturaAPIException
        [args] => Array
            (
            )

    )

)

execution time for [http://GCvideo.cloudapp.net//api_v3/service/multirequest]: [7.9492309093475]
Executing failed for request #2 with error [Internal server error occurred]

Changed my email in the above.
Fred