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Converting process never ending & internal error on dashboard

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@jess

My issue is that the local dropfolder works can not delete the files automatically after converstion is completed or the file is ingested and the remote FTP dropfolder can not get past the download status it breaks at the download status. Here is the database information you requested.

*************************** 1. row ***************************
                   id: 1
           partner_id: 101
                 name: sanity_drop
          description: done by /opt/kaltura/bin/dropbox_test.php
                 type: 1
               status: 2
                   dc: 0
                 path: /tmp/sanity-drop-18-15-03-07-subdomain.my-host-domain.com
conversion_profile_id: NULL
   file_delete_policy: 2
    file_handler_type: 1
   file_name_patterns: *
  file_handler_config: O:34:"DropFolderContentFileHandlerConfig":3:{s:54:" DropFolderContentFileHandlerConfig contentMatchPolicy";i:2;s:45:" DropFolderContentFileHandlerConfig slugRegex";s:30:"/(?P<referenceId>.+)[.]\w{3,}/";s:14:" * handlerType";i:1;}
                 tags: NULL
           error_code: NULL
    error_description: NULL
           created_at: 2016-03-18 15:13:14
           updated_at: 2016-03-18 15:13:14
          custom_data: a:1:{s:24:"file_size_check_interval";s:3:"600";}
*************************** 2. row ***************************
                   id: 2
           partner_id: 102
                 name: BBWCH VOD
          description:
                 type: 2
               status: 1
                   dc: 0
                 path: /vod_import
conversion_profile_id: 10
   file_delete_policy: 2
    file_handler_type: 1
   file_name_patterns: *
  file_handler_config: O:34:"DropFolderContentFileHandlerConfig":3:{s:54:" DropFolderContentFileHandlerConfig contentMatchPolicy";i:1;s:45:" DropFolderContentFileHandlerConfig slugRegex";s:30:"/(?P<referenceId>.+)[.]\w{2,}/";s:14:" * handlerType";i:1;}
                 tags:
           error_code: NULL
    error_description: NULL
           created_at: 2016-03-18 19:25:35
           updated_at: 2016-03-21 12:29:25
          custom_data: a:13:{s:24:"file_size_check_interval";i:30;s:21:"auto_file_delete_days";i:0;s:25:"ignore_file_name_patterns";s:0:"";s:11:"incremental";b:0;s:19:"metadata_profile_id";i:0;s:30:"categories_metadata_field_name";s:0:"";s:19:"enforce_entitlement";b:0;s:18:"should_validate_ks";b:0;s:8:"ftp_host";s:15:"my-domain.com";s:8:"ftp_port";i:21;s:12:"ftp_username";s:20:"ftpuser@my-domain.com";s:12:"ftp_password";s:10:"ftppasswd";s:16:"last_accessed_at";i:1458577765;}
*************************** 3. row ***************************
                   id: 3
           partner_id: 102
                 name: Kaltura VOD
          description: LocalHost VOD
                 type: 1
               status: 1
                   dc: 0
                 path: /home/ts_vod_import
conversion_profile_id: 10
   file_delete_policy: 1
    file_handler_type: 1
   file_name_patterns: *
  file_handler_config: O:34:"DropFolderContentFileHandlerConfig":3:{s:54:" DropFolderContentFileHandlerConfig contentMatchPolicy";i:2;s:45:" DropFolderContentFileHandlerConfig slugRegex";s:30:"/(?P<referenceId>.+)[.]\w{2,}/";s:14:" * handlerType";i:1;}
                 tags:
           error_code: NULL
    error_description: NULL
           created_at: 2016-03-19 12:46:24
           updated_at: 2016-03-21 12:29:25
          custom_data: a:9:{s:24:"file_size_check_interval";i:10;s:21:"auto_file_delete_days";i:0;s:25:"ignore_file_name_patterns";s:0:"";s:11:"incremental";b:0;s:19:"metadata_profile_id";i:0;s:30:"categories_metadata_field_name";s:0:"";s:19:"enforce_entitlement";b:0;s:18:"should_validate_ks";b:0;s:16:"last_accessed_at";i:1458577765;}
*************************** 4. row ***************************
                   id: 4
           partner_id: 103
                 name: Platinum Puzzy
          description: VOD
                 type: 1
               status: 1
                   dc: 0
                 path: /home/ppuzzy_vod_import
conversion_profile_id: 10
   file_delete_policy: 2
    file_handler_type: 1
   file_name_patterns: *
  file_handler_config: O:34:"DropFolderContentFileHandlerConfig":3:{s:54:" DropFolderContentFileHandlerConfig contentMatchPolicy";i:2;s:45:" DropFolderContentFileHandlerConfig slugRegex";s:30:"/(?P<referenceId>.+)[.]\w{2,}/";s:14:" * handlerType";i:1;}
                 tags: kanthony
           error_code: NULL
    error_description: NULL
           created_at: 2016-03-19 23:32:49
           updated_at: 2016-03-21 12:29:26
          custom_data: a:9:{s:24:"file_size_check_interval";i:10;s:21:"auto_file_delete_days";i:0;s:25:"ignore_file_name_patterns";s:0:"";s:11:"incremental";b:0;s:19:"metadata_profile_id";i:0;s:30:"categories_metadata_field_name";s:0:"";s:19:"enforce_entitlement";b:0;s:18:"should_validate_ks";b:0;s:16:"last_accessed_at";i:1458577766;}

I have followed your instruction and configured different types of drop folders but Only the local configuration is ingesting content.


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