The yum update command must have run as a super user, because otherwise it would have failed to update.
I am asking whether or not you ran the kaltura-config-all.sh as a super user. From the output, it seems you have no since root can write anywhere in the FS, even if the file is 000. Can you please try to run it again, making sure you are either root or using a user that is a full sudoer and calling it with sudo and repaste the output?
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Updating from 9.18 to 11.4 errors
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