I'm having an issue related to the display of thumbnails. The thumbnails are created properly and even display in the thumbnail tab for the video in the KMC (I can download them directly from the KMC as well). Video flavors seem to all be converted successfully as well. However, the thumbnail doesn't display on the main page of the KMC and it don't get overlayed on the player. I suspected it might have to do with folder permissions, but I can't quite figure it out. The logs are mostly empty, but I did see some errors like that:
2016-09-14 11:22:23 [0.000295] [129.128.36.159] [2106243485] [45] [PS2] [KExternalErrors::dieError] ERR: exception 'Exception' with message 'exiting on error 17 - image resize failed' in /opt/kaltura/app/infra/log/KalturaLog.php:83
I moved the directory (via symlink) where the videos get stored over to a second drive. The folder permissions look good, but that's the last big change I recall making. The video flavors and thumbnail are all created successfully, so I'm not really sure.
@jess : you'll be happy to hear the update to 12 (I think it might have said 12.1 actually) went very smoothly. Thanks so much for your help in the other thread. The thumbnail issue I've described actually existed before I did the update and I figured I'd go ahead and see if the update fixed it.