Runaway batch encoding process

Hi @jess

Thanks for your reply.

Here’s what I have.

Screen Shot 2017-11-06 at 17.32.14.png818x1370 52.8 KB

The details of task ID show no log file (“Log File Sync Local Path”) but there is a “convert_0_5jv4dccd_39551.log” file in /opt/kaltura/tmp/convert . This file seems to belong to this job (media ID is “0_5jv4dccd” indeed) but has not been modified for more than 6 hours now. It shows as expected (from the above workflow picture) a running log for ffmpeg-aux.