Hi @ndunand,
So, if I understand correctly, the ffmpeg process never terminates and thus the job is never marked as failed?
If that’s the case, I recommend you mark these jobs as aborted by updating the batch_job_sep DB records as I indicated here: https://forum.kaltura.org/clicks/track?url=https%3A%2F%2Fforum.kaltura.org%2Ft%2Fhow-to-cleanup-in-progress-tasks-page%2F7434%2F3&topic_id=7705 and then manually kill all these PHP CLI workers and the ffmpeg procs they spawned. You can send me the full logs by email to jess.portnoy kaltura.com and I promise to review them to try to understand what’s causing this behaviour.
It would also be helpful if you could open a trial account on our SaaS [https://corp.kaltura.com/free-trial] and check whether this can be reproduced there. If so, it’ll be easier for us to debug.