After upload, all videos have 00:00 duration
Hi jess, Me and my colleague (@trm_1981) have been doing some test with this feature of calculating the video duration. If we change the configuration from using the default mediainfo of the operating...
View ArticleAfter upload, all videos have 00:00 duration
Hi @amanadas, CE 11.18 is rather old [latest stable is 13.5.0] and therefore, so is the HTML5 player version you have. I recommend you open a trial account on our SaaS and try to ingest the file and...
View ArticleAfter upload, all videos have 00:00 duration
Thank you @jess, I already tested other version in docker and the same videos on those versions plays normally. I was hopping to solve this problem before the upgrade. I also tried to upgrade only the...
View ArticleAfter upload, all videos have 00:00 duration
Hi @amanadas, Seeing how you already attempted to only upgrade the player, I suggest you go through the list of steps I provided and see if that works for you although generally speaking, like I said,...
View ArticleRunaway batch encoding process
Hi @ndunand, So, if I understand correctly, the ffmpeg process never terminates and thus the job is never marked as failed? If that’s the case, I recommend you mark these jobs as aborted by updating...
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After upload, all videos have 00:00 duration
Hi @jess, I tried one more time and installed the latest kaltura-html5lib RPM and did the configuration as you suggested, but i still have the same problem. Something changes when kaltura-mediainfo is...
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After upload, all videos have 00:00 duration
This video was uploaded with Kaltura-mediainfo kaltura-mediainfo.png720x345 11 KB Do you know why there is this change in behavior? The type of video/encoding changes?
View ArticleAfter upload, all videos have 00:00 duration
Hi @amanadas, Sorry but I don’t understand. mediainfo has nothing to do with playback. It is only used to retrieve metadata about the video. HLS is the default playback method for the player. This is...
View ArticleAfter upload, all videos have 00:00 duration
Sorry for this, I am very new to the Kaltura platform, and maybe there is something not configured for version 11.18 that has to be done. When the video has 00:00 duration the video plays well, when...
View ArticleRunaway batch encoding process
Hi @jess, Yes, your understanding is correct. I’ll follow your recommendation next time. Thanks for the offer ! I’m sending the logs to you via email. I also created a trial account on your SaaS but I...
View ArticleAfter upload, all videos have 00:00 duration
Hi @jess, In our production system we have reverted the change of using kaltura-mediainfo, and for the videos that have been submitted and have duration different from 0 we are going to change that...
View ArticleKaltura CE 13.6.0 released
Hello all, The latest version is now available. kaltura-base (13.6.0) changelog: Update KalturaLiveEntryService.php (https://github.com/kaltura/server/pull/6274) Avoid returning empty results when...
View ArticleAvoiding duplicate entry ids
Hi I am importing a few entries from a different kaltura server. I need to preserve the old id so I am inserting it in the referenceId field. It all works well but I would like to know if it is...
View ArticleBatch fails to start
Some ware during my upgrade something broke. Videos is no longer converted. Starting batch with the following command appears to go well /etc/init.d/kaltura-batch start Batch Manager started with PID...
View ArticleBatch fails to start
I found the errors in batch.ini (INSTALLED_HOSNAME). After correcting it and clearing /opt/kaltura/app/cache//batch the batch seems to start. /etc/init.d/kaltura-batch status Batch Manager running...
View ArticleBatch fails to start
Hi @i1259161, Please run: # dpkg-reconfigure kaltura-batch After doing so, if you still have issues, manually inspect /opt/kaltura/app/configurations/batch/batch.ini and make sure that: [@HOSTNAME@ :...
View Article[Check kaltura-sphinx daemon status] [FAILED, RC: 1] - [.087285552]
Please help me. I just want to run demo. but I don’t know about this error. I couldn’t find any leads for one week. what should I do?? I tried to check that ‘/opt/kaltura/bin/kaltura-sanity.sh’ And if...
View Article[Check kaltura-sphinx daemon status] [FAILED, RC: 1] - [.087285552]
Hi @lsb1006, Start by checking /opt/kaltura/log/sphinx/kaltura_sphinx_searchd.log to see why Sphinx is not starting. Paste any errors you see here…
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