Video playing not working

Hi @oferc1,

Have you checked the Nginx error log? If you can’t determine the cause after doing so, I suggest you check the request going out to the upstream [CF] to understand why and how it fails.
You can use tcpdump for that purpose, or, alternatively, install the kaltura-nginx-debug and kaltura-nginx-debuginfo packages from the 13.19.0 repo, then modify /etc/nginx/nginx.conf so that:

error_log  /opt/kaltura/log/kaltura_nginx_errors.log;

becomes:

error_log  /opt/kaltura/log/kaltura_nginx_errors.log debug;

then reload Nginx, make the request and check the error log.