HI @kenpeter,
Let’s start by checking the results you get when using https://github.com/kaltura/Kaltura-Library-Export-Excel [see my reply to you on the other thread you started].
If this returns the expected results, then you should compare it against what you’re doing in your own code [feel free to share the full code you’re running after verifying]. If it doesn’t return the expected results, seeing how you are a paying Kaltura customer, I suggest you open a ticket with our support team. This is because further investigation of your specific content should not be discussed in a public forum such as this one, of course.